Your Privacy Is Our Responsibility
Your personal information is completely safe at qd77. In this policy we transparently explain what data is collected, how it is used, and what your rights are.
This privacy policy applies to all users of the qd77 platform. By using the qd77 website or registering an account, you are considered to have agreed to all the terms of this policy. Please read this policy carefully.
qd77 operates a safe and reliable online gaming platform for players in Bangladesh. We believe the protection of your personal information is a fundamental right. In this privacy policy we have explained in detail what types of information are collected, the purposes for which that information is used, whether any information is shared with third parties, and what rights you have to control your data. Our goal is to serve you with complete transparency.
Policy on Data Collection and Use
What Information We Collect
To provide services on the qd77 platform, we may collect the following types of information:
a) Information You Provide Directly
When you create an account or use services on our platform, the following information is collected:
- Full name and date of birth (for age verification — for users aged 21+ only)
- Email address and mobile number
- Residential address
- Identity document details (national ID card or passport — as part of the KYC process)
- Financial information: bKash, Nagad, Rocket account numbers or bank account details (for deposits and withdrawals)
- Any information provided in support tickets
b) Automatically Collected Information
When you visit our website, certain information is automatically collected through technical means:
- IP address and device type
- Browser type and version
- Operating system information
- Pages visited and session duration
- Information collected through cookies and similar tracking technologies
- Referral source information
c) Transaction-Related Information
All financial transactions made on your qd77 account — deposits, withdrawals, betting history — are recorded for the purpose of security and fraud prevention.
Purposes for Using Your Information
qd77 uses the information it collects solely for the following purposes:
- Account Management: To create, verify, and securely maintain your account.
- Identity Verification (KYC): To confirm age and identity — an integral part of responsible gaming.
- Processing Financial Transactions: To carry out deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
- Customer Support: To provide 24/7 support in resolving your complaints, queries, and issues.
- Security and Fraud Prevention: To prevent unauthorized use of accounts and fraudulent activity.
- Service Improvement: For statistical analysis to improve the platform's usability and user experience.
- Legal Compliance: To retain necessary information under anti-money laundering (AML) regulations and other applicable rules.
- Promotional Communications: To inform you about bonuses, promotions, and updates, based on your consent.
qd77 will never use your information for any purpose beyond those listed above.
Sharing Information with Third Parties
qd77 does not sell, rent, or trade your personal information to third parties. However, for the smooth delivery of services, limited information may be shared in certain cases:
- Payment Processors: Only the information necessary to complete transactions with bKash, Nagad, Rocket, and related banking partners.
- Technology Service Providers: With trusted technology partners for website hosting, security, and analytics services, who operate under strict confidentiality agreements.
- Game Software Providers: Limited gameplay data may be shared with providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming.
- Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a government regulatory authority.
- Business Restructuring: If there is any change to qd77's corporate structure, information may be transferred after notifying users in advance.
Even in the above cases, we follow a "minimum necessary information" principle — meaning only as much as is required is shared.
Cookies and Tracking Technologies
qd77's website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your experience.
The types of cookies we use:
- Essential Cookies: To ensure the core functionality of the website — login sessions, security verification. These cannot be disabled.
- Functionality Cookies: To remember your preferences and settings, so your next visit is more convenient.
- Analytical Cookies: To monitor website usage and gather statistical data to improve service quality.
- Security Cookies: Used to prevent fraud and unauthorized access.
You can disable non-essential cookies from your browser settings. However, doing so may cause some features of the website to not work properly.
Data Security and Your Rights
Data Security Measures
qd77 takes industry-standard technical and organizational measures to protect your information:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is secured through strong encryption.
- Data Encryption: Stored sensitive information — particularly financial and identity data — is kept in encrypted form.
- Access Controls: Only authorized staff may access your information for specific purposes, and all access is logged.
- Regular Security Reviews: The security of our systems is regularly audited and updated.
- Firewalls and Intrusion Detection: Advanced technology is used to prevent unauthorized access.
Please note — no organization can guarantee 100% security when transmitting data over the internet. qd77 takes every precaution, but you are also advised to keep your password and login credentials secure.
Data Retention Period
qd77 retains your information only for as long as necessary:
- Information for active accounts is retained for the entire period the account is in operation.
- Even after an account is closed, certain information may be retained for a specified period in accordance with anti-money laundering regulations.
- Information that must be retained under legal obligations is kept for the time period specified by law.
- Information that is no longer needed or has expired is securely deleted or anonymized.
Your Rights
As a user of qd77, you have the following rights regarding your personal information:
- Right of Access: The right to know what information we have collected about you and to receive a copy of it.
- Right to Rectification: The right to request correction of any inaccuracies or incomplete details in your information.
- Right to Erasure: The right to request deletion of your personal information in certain circumstances (except information retained under legal obligations).
- Right to Object to Processing: The right to object to the use of your information for certain purposes, particularly direct marketing.
- Right to Data Portability: The right to receive your information in a structured and commonly usable format.
- Right to Withdraw Consent: The right to request that processing of information provided on the basis of consent be stopped at any time.
To exercise any of these rights, please contact our support team. We will respond to your request within the timeframe required by law.
Protection of Minors' Information
qd77 is a platform for adults (21+). We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at the time of account registration. If it comes to our attention that information from a minor has been collected, we will immediately close that account and delete the associated information. If a parent or guardian believes their child is using this platform, we ask that they notify our support team without delay.
Policy Changes and Contact
Data Transfer and International Storage
As qd77 is an international platform, your information may be stored on servers outside Bangladesh. In such cases, we ensure that the standard of data protection is consistent with applicable laws in Bangladesh. All our international service providers are contractually committed to the same standard of data protection.
Your payment information — bKash, Nagad, Rocket, or bank transfer details — is handled in accordance with the security measures of the respective payment service. qd77 retains this information only for as long as necessary to complete the relevant transaction.
Third-Party Websites and Services
Game providers and other third-party platforms associated with qd77 have their own privacy policies. qd77 is not responsible for the data collection or usage practices of these third parties. We advise users to read the privacy policy of the relevant organization before using any third-party service.
Game software providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, NetEnt, and Microgaming follow their own data protection policies. qd77 shares only limited gameplay data (such as bet amounts and results) with these providers, which is necessary for the operation of the service.
Changes to This Policy
qd77 reserves the right to amend or update this privacy policy as needed. If there are any significant changes, we will:
- Update the "Last Updated" date at the top of the policy published on the website.
- Notify registered users of important changes via email.
- Provide adequate notice before any updated policy takes effect.
Continued use of qd77 after any changes will be considered your acceptance of the revised policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions about this privacy policy or any requests regarding your information, our support team is always ready to help.
qd77's commitment to protecting your information is unwavering. We believe transparency is the best policy. To learn more, you can also visit our Terms and Conditions and Responsible Gaming pages.